The crew behind better-run facilities.
FM Crew places certified, pre-trained offshore operators into Australian facility management teams, so you can clear the work order backlog, stay compliant and grow without the admin.
TRAINED ON THE PLATFORMS YOUR BRAND ALREADY RUNS ON
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Years of WrkPod Group operations
Purpose-built offices, structured management and more than a decade spent building the systems that make offshore teams work.
Offshore placements and counting
We're not new to this. Thousands of hires have helped us refine how we recruit, match and support great offshore professionals.
Certified before they touch your sites
Nobody deploys below certification threshold. You never interview resumes; you receive a certified role.
You didn’t get into facility management to spend your life in the back office
Work orders. Helpdesk tickets. Contractor quotes. Maintenance schedules. Compliance records. Invoicing. Reporting. Supplier follow-ups. None of it is unimportant. But should you still be doing it? As your portfolio grows, the operational workload grows with it. Eventually the facility manager becomes the bottleneck — spending more time chasing paperwork than looking after sites, tenants and clients. FM Crew helps you redesign where that work gets done. Your local team focuses on the work where their experience and judgement create the most value. Your operator takes care of the rest.
Get a pre-trained facility management operator
FM Crew was built specifically for facility management businesses. We’ve already mapped the tasks that can move offshore, the platforms your operator needs to understand, the workflows they need to follow and the skills they need to build. So you’re not starting from scratch with a generalist and teaching them what a PPM schedule is. You’re adding a dedicated team member recruited and prepared for the world you already operate in. People + Training + Playbooks + AI + Infrastructure + Support. That’s the FM Crew model.
Trained on proven operating playbooks, adapted for facilities teams
FM Crew Founding Partner Paul Waddy has spent his career building the systems and operating disciplines behind some of Australia’s fastest-growing businesses. He has worked with businesses including Showpo, Babyboo, THE HORSE, Muscle Republic, Who Is Elijah, Proud Poppy and many more. As CEO of The Horse and COO of Showpo, Paul used these same operating principles and frameworks to help grow $100M businesses. Today, those lessons sit at the heart of FM Crew. So your operator isn’t being trained in generic administration. They’re being trained in the systems, workflows and disciplines that well-run facility management teams rely on every day.
Paul Waddy
Operations advisor & academy curriculum partner
Best-selling author of Shopify for Dummies and adviser to some of Australia’s fastest-growing businesses.
Professional offices. Not someone’s spare bedroom.
FM Crew is backed by WrkPod’s proven recruitment, infrastructure and Philippine operations — giving your operator the professional environment and support they need to perform.
- Professional offices — Your operator works from a fully managed WrkPod facility, not someone's spare bedroom.
- Private internet infrastructure — Dedicated connectivity built for speed, security and reliability.
- Proven operating experience — 10+ years and thousands of successful offshore placements behind every hire.
Here's what your operator takes off your plate. Proven frameworks, applied to the day-to-day of facility management.
The Helpdesk
Tenant requests, fault logging and client emails handled same day, every day, with clean escalations when it matters. The outcome: Faster responses. Happier clients. Less of your time in the inbox.
The Numbers
Contractor invoices, purchase orders, quote comparisons and a monthly cost pack your finance team will love. The outcome: Cleaner numbers. Better visibility. Fewer surprises. Tighter budgets.
The Sites
Work orders, planned maintenance schedules, asset registers and compliance certificates kept current across every site. The outcome: Sites that stay compliant without you constantly chasing paperwork.
The Contractors
Contractor bookings, insurances and inductions tracked, jobs followed up until closed. Execution only: decisions stay with you. The outcome: reliable contractors, closed jobs and happier clients.
Offshore staffing that doesn’t feel outsourced.
Facility management specialisation
We understand the roles, tools and workflows because FM Crew was built specifically for facility management.
Certified operators
Your operator is trained and certified for the systems they’ll use before deployment.
Dedicated to your business
This isn’t a freelancer juggling five clients. Your operator works full-time and exclusively for your business.
AI empowered
Operators are trained to use AI throughout their role to increase capability and improve execution.
Continual improvement
Ongoing coaching, development and workflow optimisation help your operator become increasingly valuable over time.
Backed by WrkPod Group
Premium facilities, HR, payroll, security and a decade of offshore operations and 13,000+ placements under one roof.
What facility managers say
I got my evenings back within the first fortnight. Our operator runs the helpdesk, work orders and contractor follow-ups like she's been with us for years — and the reporting is cleaner than what I was doing myself.
We were drowning in compliance paperwork and contractor invoices across 40 sites. Now everything is logged daily and I finally have reports I can trust when I talk to clients.
Honestly, it's like hiring a senior operator without the six-month search. Onboarded in days, not weeks, and the in-office setup means zero of the usual freelancer roulette.
One certified role. Everything included
Recruitment, Training & Onboarding
$1,500 AUD + GSTOne-time setup
- Role scoping and delegation planning
- Targeted recruitment for your requirements
- Multi-stage screening and candidate vetting
- Interviews with handpicked candidates
- Facility management-specific operator training
- Certification on your platforms and workflows
- Structured onboarding into your business
Your Certified Operator
$3,000 AUD + GSTPer month, per operator
- Dedicated full-time operator, exclusive to your business
- Salary, statutory benefits and entitlements
- Premium office, workstation and IT equipment
- Private network, security and backup infrastructure
- HR, payroll and on-site operational support
- Ongoing facility management, AI and professional development
- Australian account management
If it’s not the right fit, we replace them
Every placement is backed by our guarantee. If your operator isn’t performing or isn’t the right fit for your business, we recruit, train and onboard a replacement at no additional cost — so you’re never carrying the risk of the hire.
Asked and answered
Why wouldn't I just hire locally?
For some roles, you absolutely should. The question is whether every task in your business needs to be performed by expensive local talent. FM Crew lets you build a blended team where local staff focus on customers, strategy, relationships, leadership and higher-value work while your offshore operator owns repeatable execution. The goal isn't simply reducing payroll. It's increasing how much capability your payroll can buy.
Why wouldn't I just hire a Filipino VA myself?
You can. Our value is removing much of the trial and error. We bring facility-management-specific recruitment, training, certification, professional office infrastructure, local HR and IT support, ongoing development and workflows built specifically around facilities businesses. You're not just finding a person. You're plugging into a system designed to help that person succeed.
What about Upwork or freelancers?
Freelancers can be fantastic for projects, specialist work and variable workloads. FM Crew is different. Our model is designed for ongoing roles where you want someone to become embedded in your business, retain knowledge, own responsibilities and become increasingly valuable over time. Freelancers are great for outsourcing tasks. FM Crew is built for building teams.
Do I get to meet my operator?
Yes. We do the heavy lifting first — sourcing, screening and preparing suitable candidates — so you're not starting with an inbox full of random applications. You can then meet the candidates we believe are best suited to your business before moving forward.
What happens if my operator leaves?
Your operator is covered by WrkPod's replacement guarantee. If they resign, are terminated, become unable to work for an extended period or fail a documented performance improvement process, WrkPod will replace them at no additional recruitment cost in accordance with the Trading Terms.
How quickly can I get started?
Our average placement time is approximately 30 days from sign-up to an operator at their desk. Timing can vary depending on the role and requirements, but our recruitment and training infrastructure is designed to get the right person contributing as quickly as possible.
What platforms can they work with?
FM Crew operators are trained across common facility management tools including CAFM and work order systems, Xero, Microsoft 365, compliance trackers and AI tools. But we're not limited to those systems. We scope the role around your existing tech stack and prepare the operator for the platforms and workflows they'll actually use.
Get out of the back office
Book a free strategy call and we’ll look at where your business is constrained, what work can move offshore and what your first operator could take off your team’s plate.